What are the values of your organization?
Have you ever thought about an organization having values?
What about your personal values?
Do they fit with your work … or your organization?
It’s interesting, but our own team has been doing a lot of work lately on recognizing and identifying values … their own and others.
I believe it is important because ActionCOACH has its own set of guiding principles we use to run our business called our “14 Points of Culture.”
If you aren’t familiar with how “Points of Culture” might look … here’s ours:
ActionCOACH‘s 14 Points of Culture
I give myself and everything I commit to 100% until I succeed. I am committed to the Vision, Mission, Culture and success of ActionCOACH, its current and future team, and its clients at all times. I always recommend products and services of ActionCOACH prior to going outside the company.
I am truly responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results and I know that for things to change, first I must change.
I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity and I clear up all broken agreements immediately.
Good enough isn’t. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.
I speak positively of my fellow team members, my clients and ActionCOACH in both public and private. I speak with good purpose using empowering and positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment and I take responsibility for responses to my communication. I greet and farewell people using their name. I always apologize for any upsets first and then look for a solution. I only ever discuss concerns in private with the person involved.
I totally focus my thoughts, energy and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win: Win/Win. At all times, I display my inner pride, prosperity, competence and personal confidence. I am a successful person.
I learn from my mistakes. I consistently learn, grow and master so that I can help my fellow team members and clients learn, grow and master too. I am an educator and allow my clients to make their own intelligent decisions about their future remembering that it is their future. I impart practical and useable knowledge rather than just theory.
8. Team Work
I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I’m doing is not working. I ask for help when I need it and I am compassionate to others who ask me.
I have a balanced approach to life, remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual. I complete my work and my most important tasks first, so I can have quality time to myself, with my family and also to renew.
I view my life as a journey to be enjoyed and appreciated and I create an atmosphere of fun and happiness so all around me enjoy it as well.
I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.
I am consistent in my actions so my clients and team mates can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.
I am a truly grateful person. I say thank you and show appreciation often and in many ways, so that all around me know how much I appreciate everything and everyone I have in my life. I celebrate my wins and the wins of my clients, and team. I consistently catch myself and other people doing things right…
I am an abundant person, I deserve my abundance and I am easily able to both give and receive it. I allow abundance in all areas of my life by respecting my own self worth and that of all others. I am rewarded to the level that I create abundance for others and I accept that abundance only shows up in my life to the level at which I show up.
At ActionCOACH … our Points of Culture are our guiding principles and provide context and direction for our company and our team.
When we recruit, our process is really a “de-selection” program … and it’s mainly a de-selection process on the part of the candidate.
Many people simply don’t want to be part of a company run according to a set of guiding principles.
Sometimes, other people may say they want to be part of a “principles-driven” company … but quickly discover working in a “principles-oriented” environment becomes extremely difficult – for them.
Because in truth, their own personal values are at odds with the overall values of our organization.
There’s nothing wrong with that … it’s just that those people tend to move on to other endeavours because they don’t feel our company is a good fit for them.
Now, is this type of system “perfect”?
No system is.
But it does gives us a base to gauge our overall performance as an organization and also gives us and our team a way to hold people in our organization (and each other) accountable.
Because if you don’t have a company culture … a culture will develop … and the chances are very low that culture will “automatically” reflect the true values of an owner.
So how do personal values affect or influence a company’s values?
We’ll look at that in an upcoming post …